Mandated Compliance • Google Pay & Payment Gateway Standards

Cancellation & Refund Policy

Last Updated: July 2026 • Official Policy for Arman Logical Systems (MCC 7372)

Policy Summary

At Arman Logical Systems (Merchant Owner: Sahin Arman, PAN: CKCPA4185J), we strive to ensure complete client satisfaction with our software products, website design services, and cloud platform licenses (Schoolahive ERP, DineServe POS, ClinicMind Hub, LocalHub).

This policy outlines your rights regarding cancellations, refund eligibility, and payment processing timelines for payments made via Google Pay, UPI, Net Banking, or Cards.

1. Software License & Subscription Cancellations

Clients may request cancellation of recurring software subscriptions (e.g., Schoolahive annual licenses, DineServe POS system setups) at any time.

  • First 7 Days: If you cancel within 7 calendar days of your initial payment and software setup, you are eligible for a 100% full refund, provided no custom code developments have been deployed.
  • After 7 Days: Cancellations made after 7 days will stop future billing cycles. Unused months of prepaid annual plans will be credited or refunded on a pro-rata basis minus setup administration fees.

2. Custom Website Design & Engineering Contracts (MCC 7372)

For custom website development and bespoke software services, cancellation terms are based on milestone completion:

  • Prior to Project Kickoff: 100% refund of advance deposit if cancellation request is received within 48 hours of payment.
  • During Design / Development Phase: Partial refund proportional to uncompleted project milestones as specified in the service contract.
  • Post Production Deployment: No refunds are issued once the website or software system has been fully approved and deployed to production.

3. Duplicate or Failed Google Pay Transactions

In cases of accidental duplicate payments via Google Pay or UPI, or where a bank debit occurs but transaction status fails:

  • Duplicate charges will be verified and refunded automatically within 24 to 48 hours.
  • If your bank account was debited without a order confirmation, NPCI standards automatically reverse funds back to your original payment method within 3-5 business days.

4. Refund Processing Timelines & Mode

Refund Destination:

All approved refunds will be credited back directly to the original Google Pay account, UPI VPA, or bank account used for the purchase.

Processing Duration:

Approved refunds are processed by Arman Logical Systems within 3 to 5 working days. Bank processing times may add an additional 2-4 business days depending on your issuing bank.

How to Submit a Refund Request

To initiate a cancellation or refund request, please contact our support team with your payment transaction ID or Google Pay reference number: